Partnership Collections Advisor

Sheffield, England, United Kingdom · Account Management

Description

Fancy getting involved with one of Sheffield’s most exciting start-ups?

What is Perkbox?

Perkbox is an online platform designed to provide employees with hundreds of benefits to make

them feel more valued in their job. We already supply great perks to over 300,000 people across the

country, our company is growing so we’ve opened our new office in Sheffield. To help us during this

exciting period of growth we’re looking for strong ambitious candidates to join our Account

Management Team to help push our success to the next level!


Our current Account Managers are a team of young, passionate and ambitious people who are

always up for a laugh. We really care about providing great perks to businesses across the country

and make sure they have a good time doing it!

Job responsibilities

To provide a debt recovery service for a variety of small business Perkbox client

Making outbound calls to clients’ in arrears to discuss payment options with the objective of

winning as many customers back as possible by re-pitching a new version of the product,

targeted to the SME market

.

The role expectations

Be sales oriented with the main objective of winning customers back to Perkbox.

Deliver a consistent and professional level of service at all times.

Achieve set revenue targets and call quality objectives.

Advise and influence clients’ customers on the payment options for debt recovery.

Handle each call promptly and in the correct manner, updating records accordingly.

Input customer related data accurately and efficiently.

Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly

and all parties are notified.

Explain the terms of sale, credit or contract condition as appropriate.

Manage customers who are resistant to agent contact by remaining polite, tactful, honest and

firm.

Decide on the correct action when negotiating payments.

Have the ability to relate to people from a variety of different backgrounds.



Requirements

Who we’re looking for?

To be successful in this role you will need to be:

Persuasive

Persistent

self motivated

Empathetic

Assertive

Also required are tact and resilience

We want to find someone who is interested in driving employee wellbeing and has a passion for

achieving success. You should be conscientious, helping our customers make the most of Perkbox

with the ability to learn quickly and approach everything with a positive attitude. You certainly won’t

be bored in this role, so we want a hard-worker!

Benefits

What’s in it for you?

Competitive package at an early stage and rapidly growing start-up.

Regular team lunches, trips, office snacks and free drinks on Friday.

Access to all the Perks

An outstanding opportunity to make a name for yourself in our new office in Sheffield for one of

Sheffield’s fastest growing start-ups!

Apply for this job