Partnership Collections Advisor
Fancy getting involved with one of Sheffield’s most exciting start-ups?
What is Perkbox?
Perkbox is an online platform designed to provide employees with hundreds of benefits to make
them feel more valued in their job. We already supply great perks to over 300,000 people across the
country, our company is growing so we’ve opened our new office in Sheffield. To help us during this
exciting period of growth we’re looking for strong ambitious candidates to join our Account
Management Team to help push our success to the next level!
Our current Account Managers are a team of young, passionate and ambitious people who are
always up for a laugh. We really care about providing great perks to businesses across the country
and make sure they have a good time doing it!
To provide a debt recovery service for a variety of small business Perkbox client
Making outbound calls to clients’ in arrears to discuss payment options with the objective of
winning as many customers back as possible by re-pitching a new version of the product,
targeted to the SME market
The role expectations
Be sales oriented with the main objective of winning customers back to Perkbox.
Deliver a consistent and professional level of service at all times.
Achieve set revenue targets and call quality objectives.
Advise and influence clients’ customers on the payment options for debt recovery.
Handle each call promptly and in the correct manner, updating records accordingly.
Input customer related data accurately and efficiently.
Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly
and all parties are notified.
Explain the terms of sale, credit or contract condition as appropriate.
Manage customers who are resistant to agent contact by remaining polite, tactful, honest and
Decide on the correct action when negotiating payments.
Have the ability to relate to people from a variety of different backgrounds.
Who we’re looking for?
To be successful in this role you will need to be:
Also required are tact and resilience
We want to find someone who is interested in driving employee wellbeing and has a passion for
achieving success. You should be conscientious, helping our customers make the most of Perkbox
with the ability to learn quickly and approach everything with a positive attitude. You certainly won’t
be bored in this role, so we want a hard-worker!
What’s in it for you?
Competitive package at an early stage and rapidly growing start-up.
Regular team lunches, trips, office snacks and free drinks on Friday.
Access to all the Perks
An outstanding opportunity to make a name for yourself in our new office in Sheffield for one of
Sheffield’s fastest growing start-ups!